There aren't many funny ITSM books
According to all the reader feedback so far, the satirical Introduction to Real ITSM is!
Blog
"The IT Skeptic™", "The Skeptical Informer™", "The IT Swami™", "Chokey the Chimp™" and "BOKKED™" are trademarks of Two Hills Ltd.
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce ("OGC"). ITIL® is registered in the U.S. Patent and Trademark Office.
ITIL Live™ is a trademark of TSO, The Stationery Office.
COBIT® is a Registered Trade Mark of the Information Systems Audit and Control Association and the IT Governance Institute.
Microsoft® is a Registered Trade Mark of Microsoft Corp. in the United States and/or other countries.
CMM® is a Registered Trade Mark of Carnegie Mellon University.
ISO® is a Registered Trade Mark of the International Organisation for Standardisation.
© Copyright 2006-2008 Two Hills Ltd www.twohills.co.nz. All rights reserved
Permission is required to reproduce this content in any form. Brief extracts may be used without permission if attributed with a link to this site. RSS feeds may be used without permission. Permission is granted for anyone to link to this site.
By accessing or viewing this site, you are deemed to have agreed to the terms and conditions.
The contents of this site are unmoderated submissions from authenticated and unauthenticated users. As such they cannot and do not represent the views of Two Hills Ltd.
This site is developed, maintained and hosted by Two Hills Ltd
Made in New Zealand
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce ("OGC"). ITIL® is registered in the U.S. Patent and Trademark Office.
ITIL Live™ is a trademark of TSO, The Stationery Office.
COBIT® is a Registered Trade Mark of the Information Systems Audit and Control Association and the IT Governance Institute.
Microsoft® is a Registered Trade Mark of Microsoft Corp. in the United States and/or other countries.
CMM® is a Registered Trade Mark of Carnegie Mellon University.
ISO® is a Registered Trade Mark of the International Organisation for Standardisation.
© Copyright 2006-2008 Two Hills Ltd www.twohills.co.nz. All rights reserved
Permission is required to reproduce this content in any form. Brief extracts may be used without permission if attributed with a link to this site. RSS feeds may be used without permission. Permission is granted for anyone to link to this site.
By accessing or viewing this site, you are deemed to have agreed to the terms and conditions.
The contents of this site are unmoderated submissions from authenticated and unauthenticated users. As such they cannot and do not represent the views of Two Hills Ltd.
This site is developed, maintained and hosted by Two Hills Ltd
Made in New Zealand
Comments
I have updated the diagram
I have updated the diagram. It showed bits of each process spread over multiple books. I'm assured each process is documented in one book.
The Differences Are Huge
Some people are in for a bit of a shock come May 30th. The differences between v2 and v3 are not superficial, they are huge.
The line spun at the start by the OGC, "If it ain't broke don't fix it", becomes stranger each time I think about it.
V2 V3 Differences are immense
I agree and we have been saying this for over a year since the scoping document was published - moving from a silo-based, process improvement strategy to service lifecycle is a dramatic shift in every way, implementation strategy, tools, training, organizational culture....
Having browsed through the draft CDs this weekend (as an ATO) I now know how big a difference this will mean to many. The only saving grace is that the four companion books to the strategy book don't really do a good job of re-aligning the practices with any detailed lifecycle. If you are expecting an application or software development lifecycle.... its not there...
soft-peddle approach to revealing all this
See my new post for more on this
Where has that lovely diagram gone?
The picture spoke a thousand words. Where has it gone?
Deaf-Llama
darn it! fixed now
darn it! fixed now