best practice

Five reasons ITIL Version 3 is not "Best Practice"

Blog entry submitted by skeptic on Thu, 2007-11-29 07:32. [nid:419]
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Over a year ago, the IT Skeptic argued that ITIL is not best practice. Now Version 3 is upon us, has anything changed?

IT ops can learn from Lean - The IT Skeptic

Audio submitted by skeptic on Sun, 2007-08-19 09:20. [nid:347]
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3:43 minutes (3.41 MB)

Keep an eye on Lean. It is the next big thing (fad or real change?). I always watch what is coming across from manufacturing to IT because - in the service management area at least - that is the trend: manufacturing teaches us.

IT operations can learn from lean manufacturing

Blog entry submitted by skeptic on Thu, 2007-08-16 17:05. [nid:343]
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This article has been podcast
Keep an eye on Lean. It is the next big thing (fad or real change?). I always watch what is coming across from manufacturing to IT because - in the service management area at least - that is the trend: manufacturing teaches us.

Is ITIL Best Practice?

Blog entry submitted by skeptic on Fri, 2006-06-02 10:13. [nid:16]
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“Best” is a brave word. “Best” leads with the chin.

The following is reprinted with permission:

Why chase Best Practice?

Blog entry submitted by skeptic on Thu, 2006-06-01 11:11. [nid:15]
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I worked with a number of clients in a previous vendor life who were struggling to “do ITIL” because they felt (or had been told) they had to. There was little or no funding, often no project. And why?

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