process

Building complex people systems

Blog entry submitted by skeptic on Wed, 2008-08-20 20:53. [nid:1079]
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When we speak of a new profession(alism), could it be that by focusing on IT we are focusing on the wrong thing?

OGC publish a useless Lifecycle Process Model for ITIL V3

Blog entry submitted by skeptic on Fri, 2008-05-09 00:48. [nid:583]
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ITIL V3 process modelOGC have recently published the long-promised Lifecycle Process Model for ITIL V3. It is pretty much useless in its published state.

ITIL V3 Processes

Book page submitted by skeptic on Fri, 2008-04-04 10:14. [nid:534]
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Last updated 9th May 2008

All ten processes and one function from ITIL version 2 are there in ITIL version 3. So too are a number of new process and functions: at least 13 by my count, 17 by others.

Technology does not fix process problems, but that's still what people want to see

Blog entry submitted by skeptic on Tue, 2007-07-03 21:52. [nid:288]
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A lovely example of the "Someone screwed up. What are you going to buy to fix it?" mentality that plagues this industry:

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