SKMS

Warning don't try ITIL V3's SKMS at work

Blog entry submitted by skeptic on Sun, 2008-05-25 21:38. [nid:614]
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ITIL V3's Service Knowledge Management System (SKMS) is something to aspire to. But it is seldom a good decision to do it right now. WARNING: don't try this at work.

While ITIL V2 CMDB was silly, ITIL V3 SKMS is totally absurd

Blog entry submitted by skeptic on Sun, 2008-05-18 03:44. [nid:604]
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At the request of a fellow skeptic, I am asking readers to name one, just one, example of an ITIL V3 Service Knowledge Management System, SKMS, in the wild. Not the beginnings of one or part of one, or a bastardised version of one. Just one fully formed, grown up, functioning SKMS. Name one.

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Other things the IT Skeptic is up to

It may be egotistical to think anybody cares, but for those of you visiting this site while at work, here are some links for your idle curiousity: