Realitsm

As we said before, Real ITSM does things differently to, say, ITIL. Readers may recall that Real Priority (also known as Care Factor) is measured by the number of metaphorical fans that are being hit by effluent: it starts at zero and goes up. More conventionally, Real ITSM also tracks a separate User Priority (also known as the Dummy Factor, for the number of dummies being spat).

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Why do most incident priority systems go from 4 (low) to 1 (high)?
What does zero mean? What does 5 mean?
Just when you thought you had seen the worst thing that can go wrong, something comes along that makes all past priority 1 incidents look mild. How can you communicate this?

Overwhelmed by ITIL V3? In order to make your ITSM life easier, the IT skeptic has created a body of knowledge (BOK) called Real ITSM and the associated philosophy of Realitsm. The official Introduction to Real ITSM introduces Realitsm to the world!
Making IT Real. Get Real.