service improvement

Where does continual service improvement end? An important ITIL question

Blog entry submitted by skeptic on Tue, 2008-11-18 00:56. [nid:1214]
in

Service Management is always on about Continual Service Improvement, as if this was a holy grail and an assumed permanent state of change. What seems inadequately discussed is where does it end? Do we improve forever? Surely not. We must encounter diminishing returns until eventually we are just gilding the lily. Is the "to-be" always different from the "as-is"? or rather is it always sufficiently different to justify doing something about it?

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