software

Tools for ITIL V3

Book page submitted by skeptic on Fri, 2008-04-04 10:21. [nid:536]
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You never have to buy any tools: any process can be operated manually. But they help. Not only has ITIL version 3 expanded into new processes, but it has also expanded in another dimension: along the service lifecycle. Think of it as not only has functionality got longer but it has got wider too (see the diagram above).

If you are lucky enough to have picked a vendor who will include all this new ITIL V3 functionality as an upgrade and you are current on maintenance, then you will only need to go to the expense of rolling out a new version when you adopt ITIL Version 3.

The Craftsman and the Bazaar

Blog entry submitted by skeptic on Sun, 2006-10-08 09:16. [nid:47]
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Many of you will be familiar with that seminal work The Cathedral and the Bazaar, a manifesto of the open source movement. If not, I recommend you read it. Today I want to talk about a different perspective: the Craftsman and the Bazaar.

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