strategy

Is ITIL Version 3 "Strategy Generation" a mystery process?

Blog entry submitted by skeptic on Tue, 2007-12-04 08:57. [nid:422]
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Perhaps readers can help out one of your fellows who is stuck on the ITIL Version 3 process "Strategy Generation".

The Sheep from the Goats: ITIL vendors and Version 3

Blog entry submitted by skeptic on Mon, 2007-07-09 08:19. [nid:290]
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ITIL Version 3 makes a big ask of the ITSM industry. It will be fascinating to watch how it shakes out. The scope of ITIL is an order of magnitude wider now: how many individuals and organisations will have the knowledge and skills to step up to the new requirements?

Let us start with an interesting quote:

McKinsey on IT Strategy; a combination of insight and gibberish

Blog entry submitted by skeptic on Sun, 2007-06-24 04:01. [nid:261]
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Most analysts produce a combination of insight and gibberish, none more so than McKinsey.

The IT Skeptic reviews ITIL V3 book "Service Strategy"

Blog entry submitted by skeptic on Mon, 2007-06-18 21:26. [nid:243]
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My review of "Service Strategy" is posted here.

If V2 taught us how to walk, V3 teaches us to run. Trouble is, many organizations are still sitting down.

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