V3

The Pillars of ITIL

skeptic — Fri, 09 Jan 2009 07:53:11 -0700

ITIL started out as just the books, but it is much more today: it is a movement, a professional group, and an industry. A great deal of activity goes on in promotion and support of ITIL worldwide. Much of it is ungoverned and ad-hoc. There are many pillars of the house of ITIL and OGC governs and manages only four.

How is ITIL Live doing?

skeptic — Mon, 05 Jan 2009 02:21:33 -0700

I wonder how the ITIL Live website is doing. And where they get their customers from.

ITIL V3 Certification via online training is back on again

skeptic — Mon, 20 Oct 2008 15:59:12 -0600

[This post has been rewritten. I got it wrong and it contained errors of fact. So one or two of the comments don't quite follow on from the revised text]

Call of a crow!!* What is going on in Castle ITIL? Is there a battle royal between vendor factions? The whole V3 Certification thing is lurching around like a pantomime donkey where the front guy has flatulence. e-learning is now in the syllabus (I am told but cannot confirm that it was not explicitly specified previously). This leads to a dire prediction for ATOs if Castle ITIL decides to cut out the middleman...

ITIL V3 love takes time

skeptic — Mon, 20 Oct 2008 15:24:11 -0600

The IT Skeptic is not anti-ITIL V3. ITSM View suggests "There are plenty out there that are seemingly wanting to derail ITIL v3". I'm not one of them. Nor can I think of anyone who is. That blog post has the heading "Where is the love?". Let us not confuse reluctance to leap immediately into bed with active animosity.

Excellent ITIL V2 and V3 certification training credits calculator

skeptic — Thu, 09 Oct 2008 23:20:54 -0600

There is an excellent online credit calculator on APMG's ITIL Official Site that I hadn't noticed before (thanks to Rocky K.K. Lam) .

ITIL V3 Live is still coming - The IT Skeptic

skeptic — Fri, 26 Sep 2008 03:46:26 -0600

A podcast of the orginal post ITIL V3 Live is ... still coming, and VERY expensive

I see the long-awaited "ITIL portal" is showing off. It will go live on 10th November.

ITIL snake oil - The IT Skeptic

skeptic — Fri, 26 Sep 2008 03:35:10 -0600

A podcast of the original article

Once upon a time IT Service Management was a movement dedicated to improving the levels of service delivered by IT. And ITIL was a body of knowledge put together by the government as a public service and released into the public domain. The books weren't free simply because costs had to be covered.

Now it is turning into just another snake oil peddled by shiny suits.

ITIL snake oil

skeptic — Thu, 25 Sep 2008 15:15:32 -0600

This post has been podcast

Now it is turning into just another snake oil peddled by shiny suits.

Project Mgmt in ITIL V3 - The IT Skeptic

skeptic — Thu, 25 Sep 2008 03:37:42 -0600

A podcast of the original article Why is Project Management almost invisible in ITIL V3?

PM is the engine that moves much stuff (hopefully just about everything) from Development to Production, which is pretty important now that ITIL has muscled into Application Management. PM should interlock with Change Management and Testing. PM should provide most of the Early Life Support. Release and Deployment shouldn't move without PM: if it is big enough to be a release it should be a project. And so on.

ITIL V3 Live is ... still coming, and VERY expensive

skeptic — Wed, 24 Sep 2008 04:21:49 -0600

This post has been podcast

I see the long-awaited "ITIL portal" is showing off. It will go live on 10th November.

So if you were wondering what ever happened to the promised process maps for ITIL, or where you could get work instructions and role descriptions for the ITIL processes, or where to get ITIL V3 in Visio or Word templates, wonder no more. It is all here. All you have to do is pay more money. LOTS of money. To TSO. Two and a half thousand fadurkin' British Pounds Sterling per annum to be precise.